Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions 2018-01-13T08:42:17-08:00
Do you have a phone number or email where I can contact a customer service representative? 2018-01-15T18:34:43-08:00

Use our contact page to get in touch or:
1-8-5555-PLANT
1-855-557-5268
admin@thewholeplant.ca
or feel free to use our chat feature to live chat with one of our helpful staff.

What discounts are available? 2018-01-13T10:53:41-08:00

We have 3 ways you can save.  Spend $200 and get Free Shipping.  Spend $400 and get Free Shipping AND save 5% off your order.  Spend $600 and get Free Shipping AND save 10% off your order!

Do you offer “compassionate pricing”? 2018-06-25T18:44:36-07:00

We strive to keep our prices as low as possible and share those low prices with all our members. This means we have less room to offer any further discounts. Our everyday prices combined with Free Shipping and our  10% @ $420 volume discount makes us an affordable option for only top quality cannabis.

Are taxes included in your prices? 2018-01-13T10:54:52-08:00

No. Taxes are added after all discounts have been taken off the Sub-Total.

Can I refer a friend to you? 2018-01-13T10:56:07-08:00

Absolutely! We offer a generous 10% discount on your next order for every new active client you’ve referred. If you refer more than 5 new active clients, we’ll increase your discount to 15%. for each new referral.

When will my order be shipped? 2018-01-13T10:57:17-08:00

The daily cutoff is 1 pm Pacific time(4 pm Eastern). This ensures your order is shipped the same day. Any orders received after 1pm will be shipped the following business day.

How will my order be shipped? 2019-07-24T12:25:43-07:00

Delivery times vary between 1-3 days depending on your distance within Canada.

How will my order be packaged? 2018-01-13T10:58:27-08:00

We package all of our units in labelled and sealed pouches. All of the units for your order and then further sealed in a heavy duty package before finally being packed into a bubblewrap envelope for safe and secure shipping to your door.

What methods of payment do you accept? 2018-01-13T11:19:56-08:00

We accept eTransfer, Cheques and Money Orders. Please note, cheques will require time to clear before orders are sent out.

How do I send an Interac E-transfer? 2018-01-13T11:20:25-08:00

All you need is an email address and online access to your bank account. When you complete your order, you’ll be given all the necessary details for completing the transfer; email address, order#, password.

I sent my E-transfer. What next? 2018-01-13T11:20:52-08:00

You will receive an email when your payment has been received, as well as an email when your order has shipped.

What happens to my order if I don’t send you a payment? 2018-01-13T11:23:34-08:00

We will hold all orders for a full business day after the day the order was placed. Any orders that haven’t been paid in full or, have made arrangements, will be canceled.

Can I add/edit/cancel my order? 2018-01-13T11:25:19-08:00

If you need to change your order, you can. You’ll need to contact us directly though. Changes can’t be made online.

Why was my package sent with a “Signature Required”? 2018-01-13T10:27:53-08:00

All of our shipments require a signature from the intended recipient to ensure safe and secure delivery.

Is the delivery Guaranteed? 2019-07-24T12:25:13-07:00

Yes. And we require your signature upon receipt.

What is your replacement / refund policy 2018-01-13T08:38:42-08:00

We will accept unopened units for exchange credit. If for any reason, you’re unhappy with anything, return it to us, no questions asked and receive 100% credit towards a future purchase.

My tracking information has not updated recently 2019-07-24T12:25:08-07:00

If you have any issues with your shipment, please contact us and we’ll monitor the situation in order to correct as needed.

Are the product images real? 2018-01-13T08:38:14-08:00

Yes, we try to update the images as often as possible. While we don’t use stock photography, we try to update whenever the product changes appearance significantly.

What are the shipping fees? 2019-07-24T12:23:10-07:00

We offer Free Shipping on all orders over $200. Orders under $200 will pay the standard shipping charges. Usually between $15-$25 depending on your location.

It keeps telling me a product is unavailable? 2019-08-26T14:45:20-07:00

If a product is visible, it’s in stock.  Please make sure you are signed in.  Only members can view and order products.

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